1. How do we get the unit delivered to you?
We use major freight lines to deliver your unit to you. They have terminals all over the country. Once the product reaches the terminal, the freight company will call you to set up a delivery time and date with you. We will also email you the tracking numbers and a link to the freight carrier's website once it leaves our warehouse, this way you can track your shipment via the freight company's website. Our products are shipped with lift gate service, so it can be unloaded easily down to ground level from the back of the truck and to your home.
2. Processing Time
We strive to get all orders out of our warehouse within 2 to 4 business days after you place your order, and then travel time from that point could be anywhere from 1 to 7 days, depending on where you live. Usually the freight company's are very good about setting up home delivery within 1 to 2 days of it arriving at the terminal in most areas, but once again, if you live in a very small town or out in the middle of nowhere then they might only have home deliveries once or twice a week. So you might have to wait a little while longer to get your cool stuff, (or you can pick up from their terminal);
3. Free Shipping & Additional shipping charge
Free Shipping only applies to most qualified ares to the 48 Continental United States and DOES NOT apply to Hawaii, Alaska, or Puerto Rico.Please provide two phone numbers to set up your delivery. Inside delivery fee and storage address delivery Excluded! We are not responsible for any redelivery fee, and storage fee because of invalid phone number or cannot reach you to schedule the delivery on time, as well as reconsignment fee due to shipping address change. Any Hotel, remote or island shipping will occur additional charge which are not included free shipping service. The shipment will be released upon all these additional charge cleared. New York, Washington DC and certain areas may occur additional charge!
Upon making a purchase, if you decide to cancel your order, you must contact us within 24 hours after the order is placed to cancel it. After 24 hrs, if your order has not been shipped, you will be charged a 6% cancellation fee. Once the item is shipped, the order cannot be cancelled. If you choose to cancel your order once it has been shipped, you will be charged for return shipping and 20% restocking fee. Original shipping charge and fully assembled & test service charge (if applicable) are not refundable.
5. Shipping Damages
Any shipping damages, which are not including cosmetic damage, have to contact us to file the claim within 2 days of unit receiving. The unit must be kept in original condition; Once the product has been assembled, fueled, used in any way, it WILL NOT be allowed for return or filing damage claim for ANY reason. If we will file the claim with the shipping company and send any damaged parts needed upon the claim receiving within the first 48 hours.
5. Local Pickup & Schedule Pickup Date
Please schedule your pickup date at least 2 days after your order placing date. If you order Fully Assembling & Test Service, please allow us 3 days to work on your order. You can schedule pickup date when placing the order, or simply send us email or call us.